Straight answers

Current and former athletes who played NCAA, PWHL or professional hockey. Each applies, is reviewed by FLP, and is listed by the highest level they played. A Verified badge means FLP has confirmed that history.

You pick. Browse by position, read the profile and reviews, and choose. You can name a second choice in case your first can't take the job in time.

You can wait for them for a number of days you choose. If they don't free up, the job goes to your second choice. You're charged once at checkout either way.

Mentors have 48 hours to accept and 72 hours from accepting to deliver. You'll see the clock on your order page.

No. Accounts belong to parents. Your youth athlete is a profile under your account, and there is no direct messaging between mentors and minors.

Always. Recording starts the moment the mentor joins and nobody in the room can stop it. Parents may join any session. FLP keeps recordings for quality control and safeguarding.

File a Quality Control Audit from the order page within 7 days. FLP reviews the video and worksheet and decides on a refund, a re-review by another mentor, or another fix. The mentor's payout is held while the audit is open.

Any phone video works; MP4 or MOV is ideal, and any length is fine. Keep the tab open until the bar reaches 100%. If your connection drops, the upload resumes on its own. A full game is usually 1 to 4 GB. Or paste a YouTube link on the order step instead.

To a private video service. Only you, your chosen mentor once they've accepted, and FLP can view it. Links don't work without being signed in.

First name and last initial, age group, position, level, and what you asked them to look at. The film opens for them only after they accept the job. They never see your name or contact details.

Yes. Add each youth athlete under Your youth athletes. Every order, session and Development Log is filed under the right player.

Only that the mentor can't start. Upload it as soon as you can from the order page or from Upload film on Your breakdowns; the mentor gets it the moment it has processed.

No, that's your choice. You say at booking whether you'll sit in, and you can join any session at any time regardless. Every session is recorded either way.

Open the session under Your sessions and press Cancel. More than 24 hours before, it's a full refund. Inside that window on a confirmed session there's no refund, because the mentor kept the time for you. The button tells you which before you press it.

10 minutes after the start, press "didn't show" on the session page. You're refunded in full and FLP follows up with the mentor. A session the mentor never joined is refunded automatically a day after its end even if you don't press it.

No. Recordings are kept by FLP for 90 days for quality and safety review and aren't published. What you keep is the mentor's recap, on the session page and in the Development Log.

Ratings of 4 stars and up publish on their own. Anything below goes to FLP first, who decide whether to publish. You always see your own rating on your order or session page.

To the card you paid with, through Stripe, and you're emailed when one is issued. It can take a few business days to show on your statement.

Yes. The FLP Parent Guide walks through every step: your account, ordering, uploading, what you get back, Film Rooms, ratings and audits, First Line Presents, safety and help. It's a searchable PDF, also linked from your dashboard.

A personal video message recorded by an FLP athlete for an occasion: a birthday, a big game, a comeback. You pick the athlete, tell them who it's for and what to say, and get a private link by email within a few days. Anyone can order one, no account needed, and FLP checks every video made for a young athlete. More about Presents.

Athletes who played NCAA (D1, D3), U Sports, the PWHL, or professionally (NHL, AHL, ECHL, top European leagues). Junior-only careers aren't listed yet.

You keep the majority of every breakdown and Film Room at your tier. The exact split is shown in the application and on every request before you accept it.

Through Stripe. You connect a bank account once; each delivered breakdown and completed session adds to your ledger and FLP pays it out.

A browser and a screen recorder you're comfortable with. Loom, QuickTime, OBS, your phone. You upload the recording to FLP and fill in the worksheet in the app.

Yes. You choose how many breakdowns you hold at once and post the weekly windows when families can book a Film Room with you.